PagerDuty adds Dynamic Service Graph to map dependencies

PagerDuty has expanded its cloud-based incident management service with the availability of Dynamic Service Graph — a tool designed to help organisations manage their technical and business services by visualising the dependencies between them.

Announcing the new feature, the firm explained that systems are becoming increasingly complex, such that no single expert can understand every facet of them. In response to this complexity, organisations are adopting a service ownership approach to create a holistic view of a system and “democratise” knowledge between their technical and business teams.

This is where PagerDuty’s Dynamic Service Graph fits in. It is designed to provide organisations with a holistic view of all their technical and business services and their dependencies, making the entire service topology available in a single view available to all teams in real time.

This includes knowledge about how services work together to deliver customer-facing capabilities, and visually represents the health of those services. According to PagerDuty, this will help teams to see the health of the overall system, not just the components that fall under their responsibility.

This will help teams to understand which services are affected during an incident and find the root cause. According to PagerDuty, technical teams often receive alerts that their service is experiencing an issue, but that service may not be the one at fault. If the service in question is dependent on another service which is experiencing an issue, there might be little they can do to fix the problem.

To address this, Dynamic Service Graph allows teams to examine services and identify what is affected by failure and why. With an incident details page and the service graph, teams should be able to quickly see a service’s impact on the rest of the system, the firm says.

PagerDuty is available on a 14-day free trial basis for organisations interested in evaluating the platform’s capabilities.