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Joseph Martins

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ITIL 4: It’s time to focus on people, not just SLAs

Sponsored Experience is everything when it comes to delivering IT-enabled products and services. But it’s no longer about how many deadlines your team smashed, how often you’d...

How ITIL 4 can help you build a strategy to adapt and thrive...

Sponsored Any organisation still standing after the last 18 months can reasonably say it has coped with change. But not all can say they’re thriving through these...
value stream

Where do ITSM and DevOps overlap? All the way along the value stream

Sponsored Conference organisers and commentators might delight in setting the DevOps and IT service management (ITSM) communities against each other, but the reality is the two disciplines...

What’s ITIL got to do with DevOps? Lots more than you’d think

Sponsored It’s been over a decade since DevOps first burst onto the tech world, promising to blow away organisational silos and old ways of working that were strangling...